ConnectFirst Customers. If you want to make changes to your ConnectFirst card back design you may email those changes to
cf@detailsdirect.net. Your are eligible for one free change per 12 month period.
Monthly Bulletin Service Customers. If you want to make changes to your bulletin service please contact an Account Executive at 800.221.5161 and take note of the 45 day production timeline below. Monthly Bulletins ARE NOT eligible for return or refund.
2010 Monthly Bulletin Service Production Schedule:
| Production Month |
Change Deadline |
| January 2010 |
November 17, 2009 |
| February 2010 |
December 18, 2009 |
| March 2010 |
January 15, 2010 |
| April 2010 |
February 15, 2010 |
| May 2010 |
March 17, 2010 |
| June 2010 |
April 16, 2010 |
Bulletin Returns:
If for any reason you choose to return your shipment, please do so within 10 days for a full refund. To return your product please call 800.221.5161 and request a Return Authorization Number. All returns must be in their original, unopened packaging, insured and have a Return Authorization Number on the shipping label. Returns with no Return Authorization Number will be rejected. Only full boxes containing 500 bulletins are eligible for return. Monthly and Clearance bulletins ARE NOT eligible for return or refund.
Personalized and custom jobs are not eligible for refund or return. Customers are presented with and approve a project proof sheet; Details Direct cannot accept responsibility for errors made by the customer. If a printing error is made on Details' part, we will reprint the project at our expense.
Billing Information and Frequently Asked Questions:
We have recently made some changes to the way we do billing. Here are some answers to questions that you may have:
Do you send invoices in the mail?
Starting in September of 2009, we switched to e-invoicing. We no longer send a hard copy invoice through the mail. You will receive an invoice as an attachment through email, to the email address we have on file for your billing email address.
If you are just sending invoices through email, why did I receive a paper copy of a statement in the mail?
We send the invoices through email, but a statement is to show any past due invoices you may have on your account.
Since the invoice was not paid, we mail the statement to insure that you receive the information on your past due invoice.
What is the difference between Account Balance To Date and Invoice Total?
The Account Balance To Date is the total amount that is due on your account on the invoice date. This may indicate that there is a past due invoice on your account.
The Invoice Total is the total amount that is due on that particular invoice number.
I use your ConnectFirst Service and your Monthly Worship Guide Service, why is my Account Balance To Date a greater amount on one of the invoices?
We bill for the Monthly Worship Guides on the 15th of every month and for the Connect First Service on the 16th of every month.
The amount for your Connect First bill will reflect the amount that is due for the Monthly Worship Guides in the Account Balance To Date.
