Customer Service: If you need assistance or have questions; please contact us at 800.221.5161. All calls received by 4 PM CST will be returned that business day.
Office Hours: Monday – Friday, 8 am – 5 pm CST
2009 Holiday Schedule:
Good Friday
April 10
Memorial Day
May 25*
Independence Day
July 3
Labor Day
September 7*
Thanksgiving Holiday
November 26* & 27
Christmas Holiday
December 25*
New Year's Day
Jan 1*, 2010
*Our office closes at 12 PM CST the previous business day.
ConnectFirst Customers. If you want to make changes to your ConnectFirst card back desgin you may email those changes to cf@detailsdirect.net. Your are eligible for one free change per 12 month period.
Monthly Bulletin Service Customers. If you want to make changes to your bulletin service please contact an Account Executive at 800.221.5161 and take note of the production schedule. Monthly Bulletins ARE NOT eligible for return or refund.
2009 Monthly Bulletin Service Production Schedule:
Production Month
Change Deadline
January
November 17, 2008
February
December 17, 2008
March
January 15, 2009
April
February 13, 2009
May
March 17, 2009
June
April 17, 2009
July
May 15, 2009
August
June 17, 2009
September
July 17, 2009
October
August 17, 2009
November
September 17, 2009
December
October 16, 2009
Select Bulletin Returns: If for any reason you choose to return your shipment, please do so within 10 days for a full refund. To return your product please call 800.221.5161 and request a Return Authorization Number. All returns must be in their original, unopened packaging, insured and have a Return Authorization Number on the shipping label. Returns with no Return Authorization Number will be rejected. Only full boxes containing 500 bulletins are eligible for return. Monthly and Clearance bulletins ARE NOT eligible for return or refund.
Personalized and custom jobs are not eligible for refund or return. Customers are presented with and approve a project proof sheet; Details Direct cannot accept responsibility for errors made by the customer. If a printing error is made on Details' part, we will reprint the project at our expense.
